Help Desk Support (Temporary) 240 views7 applications

Real Estate Company

was founded in 1982 as the real estate investment arm of USAA. With
approximately $17 billion in assets under management, the company provides
co-investment asset management services to U.S. pension funds, as well as to
foreign and domestic institutional investors. USAA Real Estate Company also
provides capital to partners for development. The portfolio consists of office,
medical office, industrial, multi-family, retail and hotel properties as well
as investments in real estate operating companies.

Our commitment to
service and integrity reflects the core values put in place 94 years ago by our
parent company, a trusted worldwide insurance and financial services


  • Perform routine
    and on-call systems support. Analyze discrepancies and system failures.
    Determine and perform corrective action. Coordinate with external vendors
    and/or consultants as necessary. Facilitate and perform resolution
    activities to minimize business impact and avoid future exposure. Inform
    and update management and business partners of business implications
    associated with those events.
  • Provide onsite
    technical support in the opening of new offices and moving of existing
    offices, including determining and ordering the best method of network
    connectivity, working with local contacts to ensure timely completion of
    infrastructure requirements, as well as, providing recommendations
    regarding technology utilized in remote offices.
  • Install new
    systems/hardware or modifications to existing systems/hardware to provide
    new capabilities, products, and/or services – or eliminate outstanding
    issues. Ensure installations are compatible with the service environment
    and meet customer needs in terms of quality, reliability, and
  • Consult with
    Realco management, IT team members, and in-house clients to understand
    current and future business needs and opportunities.
  • Assist with
    special projects and other related duties as may be assigned.

applicants must successfully complete a pre-employment background and drug
screening. The above description reflects the details considered necessary to
describe the principal functions of the job and should not be construed as a
detailed description of all the work requirements that may be performed in the

USAA Real Estate Company is an Equal
Opportunity and Affirmative Action Employer of Females, Minorities, Veterans
and Disabled.


  • Bachelor’s
    degree in computer science or information systems; or equivalent work
  • Experience
    providing technical support in a corporate environment
  • Experience
    utilizing a help desk ticketing system

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